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SUMMARY OF TRAINING PROGRAM - DEVELOPING SECRETARIAL SKILLS

Please find below details relevant to the following course :

Course Title : Professional Secretarial Procedures & Office Administration

Course Dates / Period : (3) Days Course (Sunday to Tuesday) Inclusive.

Dates of conduct: (To Be Advised Upon Request)

Course Timing / Hours : (4) Hours / P. Day

4:30 PM - 8:30 PM

Course Fees / Charges : On Request

For a Total of ( 12 Hours) Course

 *(Special 20% Discount will be offered for group participation of 3 or

more in the same course)

Course Location :

Majestic Management & Development

Majestic Training Centre

Abu Dhabi – Salam Street – Near Sheraton Hotel

Lulu Centre Bldg. - 1st Floor

Course Language : Combination of both English & Arabic Languages,

Course materials are provided in English only.

Course Syllabuses :

DAY ( 1 ) :

DAY ( 2 ) :
  • The Office and the Role of the Secretary
  • Processing Written Communications
  • Secretarial Skills and Qualities
  • Main Characteristics of the Ideal Secretary
    		•
  • Preparing Letters and Memorandums
  • Recording, Transcribing Dictation
  • Placement and Style
    		•
  • The Work Environment
  • Functions of the Effective Secretary
    		•
  • Punctuation, Address Forms, Salutations and Complimentary Closings

    • DAY ( 3 ) :

    DAY ( 4 ) :
    • Writing Letters and Memorandums
    • Preparing Business Reports♂
    • Minutes & Notes Taking and Resolutions
    • Mailing Lists
  • Effective Communication Skills
  • Communicating Orally
  • Assisting Callers
  • Courtesy of Telephone Answering
  • Filing, Archives & Records Management
  • Filing Procedures & Systems
    		•
  • Courtesy of Telephone Answering
  • Handling Incoming and Outgoing Calls
    		•
  • The Impact of the Computer on the Secretary Functions
    		•
  • Effective Time Management
  • Setting Priorities

    • ************************************************************************************

    Course Title : Becoming an Efficient Secretary

    (For Secretaries )

    Course Dates / Period : (3) Days Course (Sunday to Tuesday) Inclusive.

    Dates of conduct: (To Be Advised Upon Request)

    Course Timing / Hours : (4) Hours / P. Day

    4:30 PM - 8:30 PM

    Course Fees / Charges : On Request

    For a Total of ( 12 Hours) Course

    *(Special 20% Discount will be offered for group participation of 3 or

    more in the same course)

    Course Location :

    Majestic Management & Development

    Majestic Training Centre

    Abu Dhabi – Salam Street – Near Sheraton Hotel

    Lulu Centre Bldg. - 1st Floor

    Course Language : Combination of both English & Arabic Languages,

    Course materials are provided in English only.

    Course Syllabuses :

    DAY ( 1 ) :

    DAY ( 2 ) :

    • The Office & the role of the Secretary

    • The Concept of Scientific Office Management

    • The Work Environment

    • The Concept of Office Work, Control & Flow of Office Work

  • Main Characteristics of an Ideal Secretary

  • Secretarial skills and Qualities

  • Functions of an Effective Secretary

  • The Importance of Time Management

    • How to set Priorities for Jobs

    DAY ( 3 ) :

    DAY ( 4 ) :

    • Verbal Communication Skills

    1. Communicating with Office Peer Groups, Staff / Outsiders

    2. Communicating with superiors

    3. How to Answer Telephone Calls

    4. How to Receive and Welcome Guests

    • Written Communication Skills

    1. How to write Effective Letters

    2. How to Write Memorandums

    3. Preparing Business Reports

    4. How to take Notes in Meetings

    5. Preparing Minutes of Meetings

    • The Usage of Forms

    • Making Use of Office Manuals

    • Different Methods of Filing

    • Management of Records

    • Learning Basic Accounting Skills

    • Making Travel Arrangements & Hotel Bookings

    • Preparing and Maintaining the Mailing List

    ************************************************************************************

    Course Title : Basic Personnel Administration

    Course Dates / Period : (3) Days Course (Sunday to Tuesday) Inclusive.

    Dates of conduct: (To Be Advised Upon Request)

    Course Timing / Hours : (4) Hours / P. Day

    4:30 PM - 8:30 PM

    Course Fees / Charges : On Request

    For a Total of ( 12 Hours) Course

    *(Special 20% Discount will be offered for group participation of 3 or

    more in the same course)

    Course Location :

    Majestic Management & Development

    Majestic Training Centre

    Abu Dhabi – Salam Street – Near Sheraton Hotel

    Lulu Centre Bldg. - 1st Floor

    Course Language : Combination of both English & Arabic Languages,

    Course materials are provided in English only.

    Course Syllabuses

    - The Work Environment

    - Effective Time Management / Time Study Requirements

    - Skills and Qualities

    - Setting Priorities

    - Main Characteristics of the Ideal Administrator

    - Making the Job Analysis, and the Job Evaluation

    - Writing Letters, Memorandums and Reports

    - Performance Rating

    - Filing, Archives and Records Management

    - Employment Benefits and Remunerations

    - Filing Procedures and Systems

    - Leaves and End of Services Policies

    - Effective Communication Skills

    - Basic of Wages and Allowances Standards

    ************************************************************************************